Contact us
Questions about which storage unit, organiser or shelving suits your space, your order or delivery? We are happy to help.
A person on our team reads every message and replies as soon as we can, usually within one business day. No bots and no runaround.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page once you have a tracking number.
Company information
Full business details, published openly, so you always know exactly who you are buying from.
- Company nameSpaceSaver Company, a division of Caruso Consulting Co Ltd
- Administration office (Canada)240 Richmond St W, Toronto, ON M5V 1V6, Canada
- Registered addressSuite 62, 47 Moo 1, T. Nawoong, Mueang Phetchaburi 76000, Thailand
- Phone+66 (0) 98 391 3877
- Emailtheteam@spacesaver.shop
Orders of $100 or more ship free with tracked delivery (a flat $25 below that), in 5 to 7 days after a 24 to 48 hour handling time. This is an online only shop: there is no showroom and nothing is collected.
Frequently asked questions
How do I get in touch?
Email theteam@spacesaver.shop. Most emails are answered within one business day. There is also an international call centre on +66 (0) 98 391 3877.
Do you have a shop I can visit?
No. This is an online only shop with no premises and nothing to collect, which is how the savings are passed on.
I haven't received my order yet, is it lost?
Contact the support team with your order number and they will look it up. A tracking number is emailed when the parcel ships, not when the order is placed, so check that email first.
How do I know if my order has shipped?
Once it ships the order is marked complete and you are emailed a confirmation with a tracking number.
Do I get a receipt?
Yes. A receipt is emailed once payment is made, and a separate confirmation with a tracking number follows when the item ships.
Which payment methods do you accept?
Credit and debit cards, and PayPal.
How do I make a complaint?
Email caseresolution@customersupport.care with your order number and as much detail as you can give. The complaints handling policy sets out what happens next and how long each step takes.