Complaints Handling Policy

Our core purpose and commitment to our customers

We are committed to excellent service and providing a great customer experience. Accordingly, we are committed to ensuring that we deal with complaints efficiently and fairly. We wish to work in a cooperative and productive way with our customers to ensure the efficient and fair resolution of customer complaints.

How to make a complaint

If you would like to make a complaint, please contact us by email at caseresolution@customersupport.care. In order to ensure that we properly understand your complaint, please provide as much relevant information as possible, including your order number. This will be recorded and passed on to an appropriate person for action.

How we handle complaints

Once we receive your complaint, we will do our best to respond as soon as possible. You will receive a response from the person assigned to handle your complaint. This response will detail the steps taken to investigate your complaint and will suggest fair and reasonable remedies to resolve the situation.

If you are still not satisfied

If we cannot resolve your complaint, you can contact the consumer protection office in your province or territory. Your rights under provincial consumer protection law are not affected by this policy.

Handling your personal information

To assist us with our goal of continuous improvement, we will keep a record of all complaints made and the outcome. This will allow us to appropriately deal with any problems that may occur within our company. We will handle your personal information in accordance with our Privacy Policy.