{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Canada on orders of CAD 100 or more; a flat CAD 25 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days in Canada.",
    "content": "Shipping Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Where we deliver We deliver right across Canada, and to other countries. Delivery takes 5 to 7 days within Canada and 7 to 10 days to other countries, once your order has been handled. What delivery costs Delivery is free on orders of $100 or more. Below that, a flat $25 delivery charge applies. The charge is shown in your cart before you pay, so there is never a surprise at checkout. Prices are in Canadian dollars. We do not currently sell a faster paid delivery option. Every order goes by the same tracked service. How long it takes Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days within Canada. Allow about a week from placing your order to it arriving. The outdoor shed, the garage shelving and the multi bike racks are bulky, and bulky items can take the upper end of that range. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you sooner than that. Once you have your tracking number you can follow the parcel on our Track Your Parcel page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@spacesaver.shop before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://spacesaver.shop/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "This shop accepts change-of-mind returns for 15 days from purchase under its own published policy: original packaging, proof of purchase, refund processed 24 to 48 hours after the return arrives. Rights under provincial consumer protection law for faulty or misdescribed goods apply to everything sold here and are unaffected.",
    "content": "Refunds & Returns Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. 15 days to change your mind Our products can be returned within 15 days of the original purchase, for any reason. This is our own published policy rather than a legal requirement: Canadian law does not give a general right to change your mind about goods bought online, and we offer one because we would rather you ordered with confidence. To start a return, email us at theteam@spacesaver.shop with your order number. To be eligible, the product must have been purchased from this website in the last 15 days, be in its original packaging, and come back with your receipt, order confirmation or other proof of purchase. You pay the cost of returning the goods unless the item is faulty. We refund the price you paid for the goods, back to the payment method you used, or held as credit against a future order if you would rather. Nothing we sell is made to order Everything we sell is a standard stock item. Nothing is cut, altered or built to your measurement, so the change-of-mind window above covers a bike rack or the outdoor shed exactly as it covers the storage bags and the shoe boxes. We would still rather you ordered the right thing first time. If you are not sure whether shelving fits an alcove, whether a wall rack suits your wall, or whether an organiser clears the pipe under your sink, email us at theteam@spacesaver.shop before you order and we will work it out with you. Faulty, damaged or incorrect items This part applies to everything we sell, and nothing above affects it. Provincial consumer protection and sale of goods law requires the goods you buy to be of merchantable quality, fit for their purpose and as described, and those protections cannot be waived. If your order arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you, with a repair, a replacement or a refund. We cover the cost of returning a faulty item. Provincial law also gives cancellation rights for internet purchases in specific cases. Under Ontario's Consumer Protection Act, 2002, for example, an internet agreement can be cancelled where the required information was not disclosed before you ordered, or where the goods are not delivered within 30 days of the promised delivery date. Those rights apply on top of this policy. Damaged in transit If a parcel arrives damaged, email us with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and we cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights. Items missing or the wrong thing sent Tell us and we will fix it. If the parcel never arrives, or arrives with parts missing, or contains something you did not order, that is on us to resolve and it costs you nothing. How to return something Email theteam@spacesaver.shop with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back: items must go back to the warehouse your order shipped from, so this makes sure the return reaches the right place and is credited to your order. Use a tracked service and keep the tracking number. We aim to process refunds within 24 to 48 hours of receiving the returned goods. Payment providers usually take a few further business days to show the money back on your statement. We cannot accept returns of items bought from a third-party retailer rather than from this website. Cancelling before dispatch Any order can be cancelled free of charge before it is dispatched. Most orders are shipped within 24 hours of ordering, so if you need to change or cancel a paid order, contact us as soon as you can, ideally within 12 hours, and we will tell you where yours has got to. Once an order has shipped it is handled as a return under the policy above. If something goes wrong If you are unhappy with how we have handled a return, email caseresolution@customersupport.care with your order number and a person will look at it again from the start. If we still cannot resolve it, you can raise it with your provincial consumer protection office. Nothing on this page limits your rights under provincial consumer protection law.",
    "url": "https://spacesaver.shop/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How SpaceSaver Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. This Privacy Policy explains how SpaceSaver Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit spacesaver.shop or buy from us. In Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) sets the rules for how businesses handle personal information in the course of commercial activity, and this policy is written to meet it. In some provinces a substantially similar provincial law applies instead, depending on where you live and how your information is handled. If you have any questions about this policy or your information, contact us any time at theteam@spacesaver.shop . Information we collect We only collect the information we need to run the store and serve you well. This may include: Information you give us : your name, delivery and billing address, email address and phone number when you place an order or contact us. Payment information : handled by our payment processors, Stripe and PayPal. We do not see or store full card numbers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies once you accept them. Cookies, analytics and advertising Essential cookies keep the site working and remember your cart. Analytics cookies (Google Analytics) help us understand how the site is used, and advertising cookies (such as Google and Meta) measure how our advertising performs. Non-essential cookies are only set if you accept them in our cookie banner, and you can change that choice at any time from the \"Cookie settings\" link in the footer. The Cookie Policy has the detail. How we use your information, and with your consent To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you have agreed, marketing emails. You can unsubscribe from marketing at any time. To improve our website, products and service. To prevent fraud and keep our store secure. To meet our legal, accounting and tax obligations. We use your information only for the purposes we collected it for, or for a purpose you have agreed to. Who we share it with We share information only as needed to run the store: with our payment processors, the couriers who deliver your order, our email and hosting providers, and the analytics and advertising providers named above. Some of these providers store or process information outside Canada, including in the United States, where it is subject to the laws of that country. We require them to protect your information and use it only for the service they provide to us. We do not sell your personal information. We may disclose information where the law requires it. How long we keep it We keep personal information only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When it is no longer needed, we securely delete or anonymise it. Your rights under PIPEDA Ask what personal information we hold about you and how it has been used. Ask us to correct information that is inaccurate or incomplete. Withdraw your consent to a use of your information, subject to legal or contractual limits. Complain about how we have handled your information. To use any of these rights, email us at theteam@spacesaver.shop . We respond within the time the law allows, which under PIPEDA is 30 days. If you are not satisfied with how we handle it, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca , or to a provincial privacy regulator where one applies. You can also contact us first and we will try to put it right. Keeping it safe We use appropriate technical and organisational measures to protect your information, including encrypted (SSL) connections throughout the site and checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us so we can remove it. Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact us SpaceSaver Company, a division of Caruso Consulting Co Ltd Administration office (Canada): 240 Richmond St W, Toronto, ON M5V 1V6, Canada Registered address: Suite 62, 47 Moo 1, T. Nawoong, Mueang Phetchaburi 76000, Thailand Email: theteam@spacesaver.shop International call centre: +66 (0) 98 391 3877",
    "url": "https://spacesaver.shop/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from SpaceSaver Company.",
    "content": "Terms & Conditions Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. These Terms & Conditions govern your use of spacesaver.shop and any purchase you make from SpaceSaver Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Nothing in them limits the rights you have as a consumer under the law of your province or territory. Use of the website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including the name SpaceSaver Company, its logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products and descriptions We take care to describe our products accurately, including materials, dimensions and the loads they are rated for. Product photographs are for illustration, and colours and finishes can look slightly different on different screens and between production batches. Prices All prices are shown in Canadian dollars. Delivery is free on orders of $100 or more and a flat $25 below that, shown in your cart before you pay. If we discover an error in the price of an order you have placed, we will contact you before dispatch to confirm whether you wish to proceed at the correct price, and we will refund you in full if you do not. Ordering Order processing. Once your payment has cleared, orders are usually handled within 24 to 48 hours. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one business day. Delivery times. For the full detail see our shipping page . Orders and purchase terms Placing an order is an offer to buy. A contract is formed once we confirm your order by email. We may refuse or cancel an order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we refund it in full. You are responsible for giving accurate delivery and contact details. Please check them before you pay. Payment and security Payment is taken at checkout through Stripe or PayPal over an encrypted (SSL) connection. We do not see or store your full card details. Your order is processed once payment is authorised. Delivery, returns and cancellations Delivery times and costs, and full return, refund and cancellation terms, are set out on our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of liability To the extent the law allows: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect or consequential losses, or for loss of profit, data or opportunity. We provide the website as it is and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability where the law does not allow it to be excluded or limited, including for death or personal injury caused by negligence, for fraud, or under provincial consumer protection law. The Limited Liability Indemnity page sets this out in full. Governing law These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, because our Canadian administration office is in Toronto. If you live in another province or territory, you keep the protection of the consumer law where you live, and nothing in this section takes that away. Changes to these Terms We may update these Terms from time to time. The version published on this page when you place an order is the version that applies to that order. Questions about these terms? Email theteam@spacesaver.shop and our team will help. Contact us SpaceSaver Company, a division of Caruso Consulting Co Ltd Administration office (Canada): 240 Richmond St W, Toronto, ON M5V 1V6, Canada Registered address: Suite 62, 47 Moo 1, T. Nawoong, Mueang Phetchaburi 76000, Thailand Email: theteam@spacesaver.shop International call centre: +66 (0) 98 391 3877",
    "url": "https://spacesaver.shop/terms-and-conditions/"
  }
}